Our Refund & Cancellation Policy
Thank you for choosing Shree Ram Institute of Vedic Astrology (SRIVA). We are committed to providing high-quality education in Vedic Astrology, Numerology, Vastu, Tarot, Palmistry, and other spiritual sciences. Before enrolling in any course, workshop, consultation, webinar, or purchasing any digital product through our website, we kindly request that you read this Refund & Cancellation Policy carefully. This policy explains your rights, responsibilities, and the circumstances under which refunds may or may not be granted.
You may review the latest version of this Refund & Cancellation Policy at any time on this page. SRIVA reserves the right to modify, update, amend, replace, or remove any part of this policy without prior notice. Any changes become effective immediately upon publication on our website. It is the responsibility of every student, customer, or website visitor to review this page periodically. By continuing to use our website or services after any updates are published, you acknowledge and accept the revised terms of this policy.
Legal Entity & Contact Information
This website and the services described in this policy are operated by the following legal entity.
10:00 AM – 6:00 PM IST
Refund Policy — Live Online Courses
2.1 Full Payment & Refund Requests
Customers who have completed full payment for a live online course may request a refund within 7 (seven) days from the date of purchase, provided the request is submitted before the commencement of the first live class.
Refund requests received after the course has started will not be accepted. Once a Customer attends, joins, or gains access to any live session, the enrolment is considered confirmed, and no refund will be processed irrespective of attendance, participation, personal circumstances, technical issues on the Customer's end, scheduling conflicts, or any similar reason — except as set out in Section 8 (Failed, Duplicate, or Erroneous Transactions).
2.2 Course Cancellation or Rescheduling by the Institute
If SRIVA cancels or reschedules any live course due to unavoidable circumstances, Customers may choose one of the following:
- Receive a full refund of the course fee; or
- Transfer their enrolment to another batch of the same course; or
- Transfer the paid amount toward another eligible course offered by the institute.
Customers will be informed of such changes through their registered email address or mobile number.
2.3 No-Show or Partial Attendance
Customers who fail to attend a live class, attend only a portion of the course, leave the course midway, or miss classes for personal reasons are not eligible for any refund, adjustment, credit, or compensation. By enrolling in a live course, every Customer acknowledges that attending scheduled sessions is solely their own responsibility.
Refund Policy – Recorded / Digital Courses
3.1 Full Payment Refund Requests
Customers purchasing recorded courses may request a refund within 7 (seven) days of payment, only if they have not accessed, viewed, downloaded, or streamed any part of the course materials. Once any lesson, downloadable resource, study material, PDF, video, bonus content, or other digital material has been accessed, viewed, or downloaded, the purchase becomes non-refundable. As these are digital educational products, they cannot be "returned" once access has been granted.
3.2 Advance Booking Amount (If Applicable)
For selected courses, Customers may reserve a seat by paying an advance booking amount. Refund requests for the advance booking amount must be submitted within 72 hours of payment; after this period, the booking amount becomes non-refundable. If bonus content or complimentary learning material has already been provided, the advance payment will not be refunded. If the remaining course fee is not paid within the period communicated by the institute, the booking amount remains non-refundable and full course access may not be granted.
Eligibility for Refunds
To be eligible for a refund, all of the following conditions must be satisfied:
- The Customer's name must match the name provided during registration and the original payment details.
- Refunds will only be processed to the original payment method used for the purchase.
- The Customer must provide valid transaction details — payment date, transaction ID, UTR number, reference number, or any other information reasonably requested for verification.
- The transaction must be successfully reflected in our payment records.
- The Customer must be enrolled in our official records.
SRIVA reserves the right to reject refund requests where payment verification cannot be completed or where incorrect information has been provided.
Note: In the event of payment gateway delays or technical errors, we may request additional information to investigate the transaction. We will never ask for sensitive banking credentials, OTPs, passwords, or confidential information through unofficial communication channels.
If a Customer is found recording live classes without permission, copying course materials, distributing videos, sharing login credentials, uploading course content online, or selling institute materials, their access will be terminated immediately. Such Customers are not eligible for any refund, and SRIVA reserves the right to initiate legal action wherever applicable.
The clauses above govern voluntary cancellations and change-of-mind requests. They do not apply where:
- Payment was deducted from the Customer's account but enrolment or order confirmation was not generated due to a technical or payment gateway error;
- The Customer was charged more than once for the same course or service (duplicate payment); or
- The transaction amount debited does not match the amount payable for the course or service selected.
In any of the above cases, SRIVA will investigate the transaction upon being notified and, where the error is confirmed, initiate a full refund of the erroneous or duplicate amount, ordinarily within 5–7 business days of confirmation, regardless of the course-specific refund windows described in Sections 2 and 3. This is separate from, and unaffected by, our payment gateway partner's own refund and dispute resolution process, details of which are available on the payment gateway's website.
Taxes & Processing Charges
GST, bank charges, payment gateway fees, convenience fees, transaction charges, or other applicable government taxes paid at the time of purchase are not refundable, unless required under applicable law.
Refund Processing Time
Once a refund request is approved by SRIVA, we initiate the refund through our payment gateway generally within 7 to 14 working days of approval. The actual time for the amount to reflect in the Customer's account depends on the Customer's bank, payment gateway, UPI provider, card issuer, or other financial institutions involved, and can take a further 5–7 business days on their end. While we make every reasonable effort to complete refunds promptly, delays caused by third-party financial institutions are beyond our control, and SRIVA shall not be held responsible for such delays.
Course Access
Recorded Courses
Customers purchasing recorded courses receive access to course materials for the duration specified on the respective course page at the time of purchase.
Withdrawal During a Course
If a Customer voluntarily withdraws from a course after enrolment or after receiving access to course materials, no refund is provided; however, access to the course continues for the applicable access duration, unless terminated for a policy violation.
Live Courses
Customers enrolled in live courses may receive access to recorded sessions for a limited duration, where such access is included with the course.
General
SRIVA reserves the right to suspend, restrict, or terminate access to any Customer found violating our policies, code of conduct, copyright rules, or terms of use, without prior notice.
Grievance Redressal
If you have any questions or complaints regarding refunds, cancellations, payments, or course access, please contact our Grievance Officer or support team using the details below. We strive to acknowledge all queries within 48 business hours and resolve them within 7 business days thereafter, in line with the Consumer Protection (E-Commerce) Rules, 2020.
Governing Law & Jurisdiction
This policy is governed by the laws of India. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts at Delhi, India.
Changes to This Policy
SRIVA reserves the right to modify, update, revise, or replace this Refund & Cancellation Policy at any time, without prior notice. By enrolling in any course or purchasing any service from our website, you acknowledge that you have read, understood, and agree to the terms of this Refund & Cancellation Policy.