Privacy Policy

1. Who we are and scope of this policy

This Privacy Policy applies to Shree Ram Institute of Vedic Astrology (“SHRIVA”, “the Institute”, “we”, “us” or “our”) and the website https://shreeramastrology.com/.

It describes how we handle personal information when you browse our website, submit an enquiry, request course or workshop information, communicate with our team, register for a programme, make a payment, or receive educational and administrative support.

This policy should be read together with any applicable course terms, admission conditions, refund policy and notices shown when you submit information or make a payment. A separate notice may apply to a specific activity.

2. Information we may collect

The information we collect depends on how you interact with us. It may include:

Information you provide

• Contact details: name, email address, phone or WhatsApp number, and city or location.
• Enquiry details: the course or workshop you are interested in, your questions, preferred contact method and information you choose to include in a form or message.
• Admission and student records: information reasonably required to manage registration, communicate about classes, maintain attendance or academic records, and provide student support.
• Communications: messages, feedback and support requests you send to the Institute.
• Transaction information: payment status, transaction reference and relevant billing details. Full card details, CVV, UPI PIN and banking passwords should only be entered through the payment provider's secure interface, not sent to us through ordinary forms or messages.

Information collected through website use

Depending on the website configuration and your browser settings, our website or service providers may collect technical and usage information such as IP address, browser and device type, operating system, pages viewed, referring page, approximate location derived from network information, and date, time and duration of visits.

3. How we use your information

We use personal information for purposes connected with operating the Institute and providing the services you request, including to:

• respond to enquiries and provide course, workshop, fee, schedule and admission information;
• process registrations and maintain student, attendance, class and academic records;
• send essential notices about classes, schedule changes, learning access, payments and student support;
• provide customer service and respond to complaints or requests;
• process and reconcile payments, refunds where applicable, and accounting records;
• operate, maintain, troubleshoot and improve our website and services;
• protect the website, users and Institute against fraud, misuse, unauthorised access and security incidents;
• meet applicable legal, regulatory, tax, accounting and record-keeping obligations; and
• send promotional updates about courses or events where permitted and, where required, with your consent. You may ask us to stop promotional messages.

4. Reasons for processing information

We process information where reasonably necessary to respond to your request, take steps towards or perform an enrolment arrangement, provide services, comply with legal obligations, protect our legitimate operational and security interests, or where you have given consent for a specific purpose.

Where we rely on consent, you may withdraw it by contacting us. Withdrawal does not affect processing already carried out before withdrawal, and we may still retain or use information where another lawful basis or legal obligation applies.

5. Cookies, analytics and similar technologies

Cookies are small files stored on your device. Our website may use cookies or similar technologies to support essential website functions, remember preferences, understand website traffic and improve performance.

Third-party tools integrated into the website, such as analytics, embedded content, security or advertising services, may also set cookies. The actual cookies depend on the tools enabled on the website.

You can manage cookies through your browser settings and, where provided, the website's cookie preference control. Blocking essential cookies may affect website functions. Where consent is required for non-essential cookies or tracking, those technologies should remain disabled until you make a choice.

6. When we share information

We do not sell your personal information. We may share it when reasonably necessary for the purposes described in this policy, including with:

• Website and hosting providers that store, maintain or secure the website and database;
• Communication and learning platforms used to contact students or conduct classes, if applicable;
• Payment service providers that process transactions and provide payment confirmations;
• Technology, analytics and support providers that help operate the website or respond to users, where enabled;
• Professional advisers, such as legal, accounting or security advisers, where necessary; and
• Authorities or other parties where disclosure is required by law or necessary to protect rights, safety and security.

Service providers should be permitted to process information only for the services they provide to us and be subject to appropriate confidentiality and data-protection obligations. Their own privacy policies may also apply to information they collect directly from you.

7. Payments and third-party payment services

If you pay through a payment gateway or other third-party payment service, your payment is processed by that provider under its own terms and privacy policy. The provider may collect payment details directly from you. The Institute may receive limited transaction information, such as payer name, transaction reference, amount, date and payment status, to verify and maintain payment records.

We do not intend to collect or store your full card number, CVV, UPI PIN, banking password or payment account password on our website. Please review the payment provider's privacy information before completing a transaction.

8. How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to manage enquiries and enrolments, provide student support, maintain appropriate academic and financial records, resolve disputes, protect the website and meet legal obligations.

When information is no longer required, we will take reasonable steps to delete it, anonymise it or securely dispose of it, subject to applicable legal or operational retention requirements.

9. How we protect information

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse. These may include access controls, website security measures, software updates, backups and limiting access to people who need the information for their work.

No website, transmission method or storage system can be guaranteed to be completely secure. Please use care when sending information online and contact us promptly if you believe your interaction with the Institute or website may have been compromised.

10. Your choices and privacy requests

Subject to applicable law and necessary record-keeping requirements, you may contact us to:

• ask whether we hold personal information about you and request access to it;
• request correction or updating of inaccurate or incomplete information;
• request deletion of information we no longer need or are not legally required to retain;
• withdraw consent where processing is based on consent;
• opt out of promotional communications; and
• raise a concern or complaint about how your information is handled.

We may need to verify your identity before acting on a request. We will respond within the time required by applicable law. Some information may need to be retained for legal, accounting, security or dispute-resolution purposes.

For promotional emails, use the unsubscribe option if provided. For promotional WhatsApp or SMS messages, contact us and ask to stop them. Essential service or admission communications may still be sent when necessary.

11. Children's privacy

Our programmes are intended for the audience described in the relevant course or admission information. We do not knowingly collect children's personal information in circumstances where parental or guardian consent is required and has not been obtained. If you believe a child has provided personal information improperly, contact us so that we can review the matter and take appropriate action.

12. Third-party websites and processing outside India

Our website may contain links to third-party websites or services. Those websites operate independently and have their own privacy practices. Read their privacy policies before sharing information with them. We are not responsible for their content or privacy practices.

Some hosting or technology providers may process or store information outside India. Where this occurs, we will take steps required by applicable law and use appropriate safeguards where necessary.

13. Changes to this Privacy Policy

We may update this policy when our practices, website features or legal requirements change. The revised version will be posted on this page with an updated “Last updated” date. If a change materially affects how we use information already collected, we will provide additional notice or seek consent where required by law.

14. Contact us and raise a privacy concern

For questions, access or correction requests, consent withdrawal, deletion requests or privacy complaints, contact:

Shree Ram Institute of Vedic Astrology (SHRIVA)
Website: https://shreeramastrology.com/
Email: info@shreeramastrology.com
Phone: +91 99903 79838
Postal address: Office No 204, 3rd Floor, Utkarsh Tower, 32, near Nathu Sweet, Vijay Block, Block E, Laxmi Nagar, Delhi, 110092

Please use the subject line “Privacy Request” so your message can be directed to the appropriate person. We will review and respond in accordance with applicable law.

15. Your acknowledgement

This policy explains our privacy practices. It does not replace any separate consent or notice that may be required for a particular activity. Where we need your consent for a specific use of personal information, we will request it separately and explain the purpose.